If you’ve been trying to send messages via WhatsApp and they’re not going through, you’re not alone. The messaging app has been down for many users around the world for at least an hour.
Based on information from Downdetector — and from Engadget editors’ reports — the service isn’t working in several regions, including the US, Canada, parts of Europe like the UK and Italy, and Asian countries that include India, Malaysia, Japan and the Philippines. WhatsApp users either can’t connect to the service at all or their messages get stuck with the loading wheel and aren’t being delivered. Instagram and Facebook appear to be working just fine.
Downdetector, which tracks outages, said more than 57,600 reports of problems had been submitted at 8.41am, with issues first detected just before 8am.
However, the number of users experiencing issues could be much higher due to the way the website collects data.
WhatsApp users from around the world have taken to social media platforms, such as Twitter, to complain that the app is not working.
Users have found that while they can open the app and access their conversations, it is failing to deliver new messages or successfully send any.
A persistent message is showing for many users at the top of the app, saying it is “connecting” to the server, but then appears to fail to do so.
Extreme wide angle image showing the northern and eastern parts of the UK Houses of Parliament (Palace of Westminster) in central London. Taken from Westminster Bridge.
“We’re aware that some people are currently having trouble sending messages, and we’re working to restore WhatsApp for everyone as quickly as possible,” a spokesperson for the platform’s parent company, Meta, said.
WhatsApp is one of the most popular messaging platforms in the UK and around the world, and is estimated to have more than two billion active users globally.
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